1.1. These terms govern all transactions between Aquajar and its customers.
1.2. By placing an order with us, the customer agrees to these terms and conditions in full.
1.3. We reserve the right to amend these terms at any time, and such changes will apply to future transactions.
Products
2.1. We supply 20L water jars for commercial and residential use.
2.2. The jars provided are refillable and remain the property of Aquajar unless otherwise agreed upon.
2.3. All water is sourced and purified according to local regulatory standards to ensure safety and quality.
Pricing
3.1. The price for each 20L water jar is ₹30, which includes delivery (unless otherwise agreed).
3.2. Prices may vary depending on order quantities, location, and additional services requested by the customer.
3.3. All prices are inclusive of applicable taxes unless otherwise stated.
Orders
4.1. Orders can be placed via phone, email, or through a direct sales representative.
4.2. The minimum order is 5 jars per day, and we can supply up to 40+ jars per day based on the customer's requirements.
4.3. Orders should be placed at least 24 hours in advance for guaranteed next-day delivery.
Delivery
5.1. We offer daily delivery services to as mentioned on home page .
5.2. Deliveries will be made between [specify delivery hours]. The customer must ensure someone is available to receive the order.
5.3. We will not be liable for delays in delivery caused by factors beyond our control (e.g., traffic, weather conditions, strikes, etc.).
5.4. If the customer is unavailable to receive the jars at the agreed delivery time, a rescheduled delivery may incur additional charges.
Payment Terms
6.1. Payments can be made on delivery or on a monthly basis (for bulk and regular customers), based on prior agreement.
6.2. We accept payments via cash, bank transfer, or mobile payment services.
6.3. Late payments will incur a penalty of [mention penalty] for each day overdue after the agreed payment period.
Returns and Refunds
7.1. Any defective or damaged water jars must be reported within 24 hours of delivery.
7.2. Jars returned for inspection will be replaced with a new one at no additional cost if the defect is confirmed.
7.3. Refunds, if applicable, will only be issued for unopened and unused jars and will be processed within 7 business days.
Jar Handling and Storage
8.1. Customers are responsible for the proper handling and storage of the water jars.
8.2. Jars should be stored in a cool, shaded environment away from direct sunlight to maintain water quality.
8.3. Customers should not tamper with the seals or reuse the jars for any other purpose than storing the water supplied by Aquajar.
Ownership and Return of Jars
9.1. The jars remain the property of Aquajar, unless purchased by the customer.
9.2. Customers must return empty jars upon the next delivery, failing which they will be charged a Rs. 200 deposit per unreturned jar.
Liability
10.1. Aquajar guarantees the quality of the water delivered, but is not responsible for any contamination or damage caused after delivery due to improper handling or storage by the customer.
10.2. In the event of a delivery error or damaged goods, our liability is limited to the replacement of the water jars or a refund equal to the price of the jars affected.
Termination of Service
11.1. Either party may terminate the service by providing a [insert notice period, e.g., 7 days] notice in writing or call.
11.2. We reserve the right to terminate service immediately in case of any violation of these terms, including repeated late payments or misuse of the water jars.
Dispute Resolution
12.1. In the event of a dispute arising from these terms or any transaction, the parties will endeavor to resolve the issue amicably.
12.2. If an agreement cannot be reached, the matter will be referred to legal jurisdiction for resolution in accordance with the laws of West Bengal.